Refund policy

We want you to love your scrub caps! They’re intended to be a “one-size fits most” design but we understand that won’t always work for everyone.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns will be accepted within 7 days of receiving the products. Sale items and gift cards are excluded. All non-US sales are final.

Product(s) must be unworn (aside from trying on), without signs of use such as makeup, and returned in their original individual packaging. You will need proof of purchase. We reserve the right to refuse or deduct a portion of the refund based on the state of the returned product. Return shipping fee of approx. $6 will be deducted from refund. Store credit is not available.

You will receive a return shipping label via your purchase email and will have 30 days from when the return shipping is emailed to drop product at USPS before the request is closed. Items sent back to us without first requesting a return will not be accepted.

To start a return, please contact us at sew.in.love.designcompany@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sew.in.love.designcompany@gmail.com.

For more information on our policies, please visit the dropdown list in the Policies menu item, or follow the links here:

Contact Information

Refund Policy

Shipping Policy